We understand that sometimes an item needs to be exchanged or returned for any number of reasons and Better Baseball is here to help. If you are not 100% satisfied with one of our products, you may return it within 30 days of purchase for a refund.
Better Baseball will gladly exchange any new (unused*) product. Please click on the link below to begin the return process.
We do require proof of purchase from Better Baseball to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
*Once a bat is taken out of its wrapper it is considered used. Better Baseball will not accept returns on any out of the wrapper or used bat. Make sure you have the correct size before unwrapping or using your bat. NO EXCEPTIONS!
Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our stores or include it in your package of the returned item(s). Once we receive your return we will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
Team and Custom Orders
Team orders and Custom Screen and Netting orders are subject to a 15% restocking fee determined at our discretion. Exceptions to this policy will be made if the item sent did not match the original item ordered (wrong size, color, model, etc.) Before processing a return or exchange for a team order please contact our customer service department at 1-800-997-4233 or email them at [email protected]
Return by Mail
Please contact our returns department before returning any items. All returns and exchanges must be issued a Return Authorization Number by our returns department. Once a Return Authorization number has been issued you can download the RMA Form and follow the instructions. A courtesy return label will be issued for most items however some items due to their size and weight are excluded from this courtesy. All returned items must be received within 10 days. Please insure any returned merchandise, as we cannot be held responsible for lost packages.
If you have any questions please call our friendly customer service personnel at 1-800-997-4233 or you can email us at [email protected]
132 Carruth Dr.
Marietta, GA 30060